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Paymend made but no videocad software
Posted: 21 May 2010, 06:44
by peckcw
Hi Videocad,
We had made payment but did not receive the VIDEOCAD software.
Regards,
PECK
Re: Paymend made but no videocad software
Posted: 21 May 2010, 10:19
by Support
Hello, Peck
On May 17, 2010 (immediately after your order was received) two e-mails have been sent to the address specified at the order. Just in case I resent the e-mails a minute ago. If you still didn't receive them, check the e-mail address specified in your order, may be it has an error. May be your mail box has some restriction or spam filter is too tough.
As a rule we send distribution kit on the same day when order was received, except nonworking days. Write us by e-mail in case you didn't receive e-mail from us next day after order.
Re: Paymend made but no videocad software
Posted: 20 Oct 2011, 06:50
by Support
Usual reason of loosing our emails is too tough spam filters on your email servers.
Check Spam folder,
address to your system admin,
try to write us from other e-mail box without spam filters.
Sometimes we send you many e-mails from several addresses but don't receive any reply.