Paymend made but no videocad software

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peckcw
Posts: 17
Joined: 27 Oct 2008, 21:00

Paymend made but no videocad software

Post by peckcw »

Hi Videocad,


We had made payment but did not receive the VIDEOCAD software.



Regards,
PECK

Support
Posts: 204
Joined: 07 May 2008, 08:53
Location: Russia
Contact:

Re: Paymend made but no videocad software

Post by Support »

Hello, Peck

On May 17, 2010 (immediately after your order was received) two e-mails have been sent to the address specified at the order. Just in case I resent the e-mails a minute ago. If you still didn't receive them, check the e-mail address specified in your order, may be it has an error. May be your mail box has some restriction or spam filter is too tough.


As a rule we send distribution kit on the same day when order was received, except nonworking days. Write us by e-mail in case you didn't receive e-mail from us next day after order.

Support
Posts: 204
Joined: 07 May 2008, 08:53
Location: Russia
Contact:

Re: Paymend made but no videocad software

Post by Support »

Usual reason of loosing our emails is too tough spam filters on your email servers.
Check Spam folder,
address to your system admin,
try to write us from other e-mail box without spam filters.

Sometimes we send you many e-mails from several addresses but don't receive any reply.

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